In The Big Chair LIVE – Mike Premo of ARC

Mike Premo, CEO

Mike Premo is an
airline industry veteran who became CEO of ARC (Airlines Reporting Corporation)
in 2011. Premo has announced he will retire at the end of 2020.

ARC provides
settlement solutions, technology and access to a database covering
approximately 60% of the world’s passenger air tickets. 

A coalescence of technological
developments and consumer demands is spurring change in the airline industry.

IATA’s New Distribution Capability standard, blockchain, mobile technology and consumers’
desires for more choice in air travel shopping and booking have become
catalysts for innovation and collaboration across industry stakeholders.

One of those players
is ARC – known originally as Airlines Reporting Corporation – which has been
providing air ticket transaction settlement services for 35 years.

For nearly a
decade, the organization has been led by Mike Premo, who began his career as a
reservation agent for Northwest Airlines.

In December 2020,
Premo will retire and executive vice president and chief operating officer
Lauri Reishus will become CEO.

At The Phocuswright
Conference in November, Premo sat down to discuss airline industry innovation and some of ARC’s recent activities, including investments in Blockskye and Traxo, and why the transition
to an omnichannel view – rather than its traditional focus on airline-travel
agency settlement – is so critical and why there is still much work to be done.

He also reflects on
his career and offers advice to those just entering the industry.

In The Big Chair LIVE: Mike Premo of ARC (PhocusWire @ Phocuswright Conference 2019)

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